$165.00 inc GST

Complaint Handling and Dispute Resolution (RG271) Training

Online Compliance Course

Course preview

Complaint Handling and Dispute Resolution- Course opening

Complaint Handling and Dispute Resolution - Course intro

Complaint Handling and Dispute Resolution- Course interaction

Complaint Handling and Dispute Resolution - course content

At a glance

Course length:
20 minutes online

Legislation:
Regulatory Guide 271: Internal Dispute Resolution

Course audience:
All employees, contractors and volunteers

Region:
Available in Australian content format

Course type:
Structured iDesigned for learners with little prior knowledge, this course type takes the learner through the course subject sequentially – one step at a time.

Delivery:
Deploy our courses online via Safetrac’s Compliance LMS or opt for SCORM delivery on your company’s LMS

About this course

The Australian Securities and Investments Commission (ASIC) has released Regulatory Guide 271: Internal Dispute Resolution (RG 271) on internal dispute resolution processes that financial organisations need to adopt when dealing with consumer and small business complaints.

This guideline outlines how financial services firms must deal with consumer and small business complaints under their Internal Dispute Resolution (IDR) procedures.

Safetrac’s RG 271 Internal Dispute Resolution training course is designed to give you a general understanding of Regulatory Guide 271: Internal Dispute Resolution, and have you prepared for the transition.

The RG 271 legislation came into effect on the 5 October 2021.

Please note: This course requires customisation to best serve your organisation’s policies and procedures.

Learning outcomes

On completing this course, learners should:

Understand the dispute resolution standards and requirements set out in the Regulatory Guide 271
Understand the requirements for a dispute resolution system; and
Understand the maximum internal dispute resolution timeframes

Course contents

Financial Organisations
Dispute Resolution Framework
Complaints and identifying them
Complainants
Internal Dispute Resolution Process
Responding to complaints
Timeframes
Outsourcing
Systematic Issues

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