$165.00 inc GST
Online Compliance Course
At a glance
20 minutes online
Regulatory Guide 271: Internal Dispute Resolution
All employees, contractors and volunteers
Available in Australian content format
Structured iDesigned for learners with little prior knowledge, this course type takes the learner through the course subject sequentially – one step at a time.
Deploy our courses online via Safetrac’s Compliance LMS or opt for SCORM delivery on your company’s LMS
About this course
The Australian Securities and Investments Commission (ASIC) has released Regulatory Guide 271: Internal Dispute Resolution (RG 271) on internal dispute resolution processes that financial organisations need to adopt when dealing with consumer and small business complaints.
This guideline outlines how financial services firms must deal with consumer and small business complaints under their Internal Dispute Resolution (IDR) procedures.
Safetrac’s RG 271 Internal Dispute Resolution training course is designed to give you a general understanding of Regulatory Guide 271: Internal Dispute Resolution, and have you prepared for the transition.
The RG 271 legislation came into effect on the 5 October 2021.
Please note: This course requires customisation to best serve your organisation’s policies and procedures.
On completing this course, learners should:
Understand the dispute resolution standards and requirements set out in the Regulatory Guide 271
Understand the requirements for a dispute resolution system; and
Understand the maximum internal dispute resolution timeframes
Dispute Resolution Framework
Complaints and identifying them
Internal Dispute Resolution Process
Responding to complaints
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