$165.00 inc GST

Complaint Handling and Dispute Resolution (RG271) Training Course

Course preview

At a glance

Course length:
20 minutes online

Legislation:
Regulatory Guide 271: Internal Dispute Resolution

Course audience:
All staff

Region:
Available in Australian content format

Course type:
Structured iDesigned for learners with little prior knowledge, this course type takes the learner through the course subject sequentially – one step at a time.

About this course

The Australian Securities and Investments Commission (ASIC) has released Regulatory Guide 271: Internal Dispute Resolution (RG 271) on internal dispute resolution processes that financial organisations need to adopt when dealing with consumer and small business complaints.

This guideline outlines how financial services firms must deal with consumer and small business complaints under their Internal Dispute Resolution (IDR) procedures.

Safetrac’s RG 271 Internal Dispute Resolution training course is designed to give you a general understanding of Regulatory Guide 271: Internal Dispute Resolution, and have you prepared for the transition.

The RG 271 legislation came into effect on the  5 October 2021.

Please note: This course requires customisation to best serve your organisation’s policies and procedures.

Learning outcomes

On completing this course, learners should:

  • Understand the dispute resolution standards and requirements set out in the Regulatory Guide 271
  • Understand the requirements for a dispute resolution system; and
  • Understand the maximum internal dispute resolution timeframes

 

Course contents

  • Financial Organisations
  • Dispute Resolution Framework
  • Complaints and identifying them
  • Complainants
  • Internal Dispute Resolution Process
  • Responding to complaints
  • Timeframes
  • Outsourcing
  • Systematic Issues

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