National Consumer Credit Protection

Ensure your staff understand the key obligations under the National Consumer Credit Protection laws and how to comply with them effectively to maintain legal standards, protect consumers, and uphold ethical credit practices in your organisation.

Course Details

Regulation/Law

Australia: National Consumer Credit Protection Act 2009 and more

Ideal for

All employees, contractors, and volunteers

Region

Australia

Course Format

Structured Learning and Accelerated Learning options

Duration

Depending on format, between 20 - 40 minutes

Consumer credit is regulated by the National Consumer Credit Protection Act (NCCP) and the National Consumer Credit Regulations 2010.

Which place obligations on financial institutions and credit providers to ensure fair, transparent, and responsible lending credit practices. Participants will gain the knowledge needed to comply with regulations, protect consumer rights, and maintain ethical standards within the industry.

Course Overview

About this online course

Our National Consumer Credit Protection training covers the fundamental aspects of the NCCP Act and its associated regulations. Participants will learn about the licensing requirements, responsible lending obligations, and disclosure rules that govern credit activities in Australia. The course also explores how to identify and manage compliance risks, ensuring that credit is provided in a manner that is both ethical and legally compliant. Through interactive scenarios and practical examples, this training enables participants to navigate the complexities of credit regulation and uphold the integrity of their organisation’s credit practices.

Ideal for workplaces that are

If you’re a manager looking to train a group within your organisation, external suppliers or all staff, please fill in our enquiry form and let us know the size of your organisation. Our compliance experts will assist you.

Key takeaways for participants

  • Comprehensive coverage of current bullying and harassment laws
  • Engaging and interactive animated modules for an optimal user experience
  • Multiple course formats to suit diverse learning needs
  • Legally up-to-date content to save you time and resources
  • Rigorous end-of-module testing to ensure thorough understanding of the law

Legislation covered

Australia: National Consumer Credit Protection Act 2009 , The National Consumer Credit Regulations 2010, The Financial Sector Reform Act 2022 (Cth), RG 209 – Credit Licensing- Responsible Lending Conduct

Key modules

  • The law
  • Criminal penalties for breach
  • The code specifics
  • When does the code apply?
  • Overview of licence requirements
  • Responsible lending conduct
  • Unsuitability assessment
  • Pre-contractual conduct
  • Canvasing credit at home
  • Requirements of pre-contractual disclosure
  • Contract specifics
  • More about mortgages
  • Guarantees and guarantors
  • Statements, unjust transactions and other charges
  • General information about notices
  • Unjust transactions
  • TS5 – Guarantors right to withdraw
  • Enforcements

Learning outcomes

By the end of this course, participants will be able to understand:

  • the key provisions of the National Credit Code;
  • when the NCCP Act and National Credit Code apply;
  • the credit licensing regime;
  • responsible lending obligations;
  • the mortgage enforcement process; and
  • hardship applications

Duration and Format

Structured Learning

Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes. 

Accelerated Learning

Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.

MicroLearns

Short modules for time-poor learners, with each module lasting 5-10 minutes.

ShortBurst

Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.

Delivery and Setup

SCORM

Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS).

Compliance Platform

Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks. 

Related courses

Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.

On the Safetrac

Why Choose Safetrac’s Compliance Courses 

Versatile Course Formats

Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs. 

Engaging and Customisable Content

Our courses feature a variety of engaging and animated content, from videos to interactive modules, all of which can be customised based on your branding or designed with specific scenarios tailored to your business. 

Legally Up-to-Date

All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant. 

Flexible Delivery Options

Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur. 

Exceptional Customer Service

Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.

Trusted by Leading Brands

Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.

Get started

Is your organisation on the Safetrac?

Connect with our team today to explore how our courses can enhance your corporate training program or schedule a training needs analysis to tailor a solution for your compliance needs.

Book a call

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