Ensure your staff understand their obligations under the Life Insurance Code of Practice, and the standards they are expected to uphold in delivering fair, honest, and transparent service to customers.
Australia: Life Insurance Code of Practice
All employees, contractors, and volunteers
Australia
Structured Learning option
Between 30 - 40 minutes
The Council of Australian Life Insurers (CALI) is responsible for the Life Insurance Code of Practice (the Code) as a voluntary code of practice for use by the life insurance industry.
It aims to provide higher standards of customer service by making policy documents easier to understand, improving the claims process and complaints handling procedures.
Our ‘Life Insurance Code of Practice’ course helps employees understand their obligations and the standards they must uphold when serving customers, including the importance of being open, fair, and honest. It covers the key principles of the Code and the rights that customers are entitled to when purchasing life insurance. Through interactive scenarios and practical guidance, this course equips your employees to act with integrity, ensuring compliance and enhancing customer satisfaction.
If you’re a manager looking to train a group within your organisation, external suppliers or all staff, please fill in our enquiry form and let us know the size of your organisation. Our compliance experts will assist you.
Australia: Life Insurance Code of Practice
By the end of this course, participants will be able to:
Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes.
Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.
Short modules for time-poor learners, with each module lasting 5-10 minutes.
Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.
Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS).
Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks.
Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.
Ensure your staff understand Australia's financial services regulations in relation to supporting vulnerable customers which are fair and suitable for their circumstances.
Ensure your staff understand Australia's financial services regulations and clearly understand their role as customer service representatives within the industry, recognising their position as non-advice providers, while effectively supporting customers in a financial services environment.
Ensure your staff understand Australia's financial services regulations and clearly understand their role as advisers within the industry while effectively supporting customers in a financial services environment.
Ensure your staff understand how to identify, investigate and resolve actual or potential compliance breaches and incidents in the workplace.
Ensure your team understand how financial services firms must deal with complaints and disputes, under the Australian Securities and Investments Commission (ASIC) Regulatory Guide 271: Internal Dispute Resolution (RG 271).
Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs.
Our courses feature a variety of engaging and animated content, from videos to interactive modules, all of which can be customised based on your branding or designed with specific scenarios tailored to your business.
All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant.
Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur.
Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.
Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.
Is your organisation on the Safetrac?
Connect with our team today to explore how our courses can enhance your corporate training program or schedule a training needs analysis to tailor a solution for your compliance needs.
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Got questions? Reach out, and our compliance experts will get back to you with the answers.
