Insurance Brokers Code of Practice

Ensure your staff understand the harmful implications of bullying and harassment in the workplace and how to recognise and prevent this type of behaviour to create a respectful workplace for all.

Course Details

Regulation/Law

Australia: Insurance Brokers Code of Practice

Ideal for

All employees, contractors, and volunteers

Region

Australia

Course Format

Structured Learning option

Duration

Between 30 - 40 minutes

The Insurance Brokers Code of Practice sets standards of good industry practice for insurance brokers that have agreed to follow its standards when dealing with current and prospective individual and small business clients.

Course Overview

About this online course

Our Insurance Brokers Code of Practice course provides participants with a solid understanding of the conduct standards required for all members of the National Insurance Brokers Association (NIBA). It details when the Code applies and the specific behaviors it governs. Through engaging scenarios and practical guidance, this course ensures that participants uphold their organisation’s commitment to acting with integrity and professionalism when delivering insurance broking services to clients.

Ideal for workplaces that are

If you’re a manager looking to train a group within your organisation, external suppliers or all staff, please fill in our enquiry form and let us know the size of your organisation. Our compliance experts will assist you.

Key takeaways for participants

  • Comprehensive coverage of the Insurance Brokers Code of Practice
  • Engaging and interactive animated modules for an optimal user experience
  • Rigorous end-of-module testing to ensure thorough understanding of the law

Legislation covered

Australia: Insurance Brokers Code of Practice

Key modules

  • What is the Code?
  • Who the code applies to
  • What sorts of behaviour does the Code regulate?
  • When does the Code not apply?
  • Types of behaviour the Code regulates
  • Obligations under the Code
  • Performing services
  • Disclosing what we earn
  • Remuneration disclosure
  • Making claims
  • Employees, Agents, and Representatives
  • Vulnerable Clients
  • Making a Complaint
  • Enforcing the Code

Learning outcomes

By the end of this course, participants will be able to:

  • understand the Code commitments;
  • become familiar with your obligations when providing insurance broking services; and
  • know the complaints handling process.

Duration and Format

Structured Learning

Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes. 

Accelerated Learning

Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.

MicroLearns

Short modules for time-poor learners, with each module lasting 5-10 minutes.

ShortBurst

Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.

Delivery and Setup

SCORM

Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS).

Compliance Platform

Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks. 

Related courses

Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.

On the Safetrac

Why Choose Safetrac’s Compliance Courses 

Versatile Course Formats

Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs. 

Engaging and Customisable Content

Our courses feature a variety of engaging and animated content, from videos to interactive modules, all of which can be customised based on your branding or designed with specific scenarios tailored to your business. 

Legally Up-to-Date

All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant. 

Flexible Delivery Options

Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur. 

Exceptional Customer Service

Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.

Trusted by Leading Brands

Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.

Get started

Is your organisation on the Safetrac?

Connect with our team today to explore how our courses can enhance your corporate training program or schedule a training needs analysis to tailor a solution for your compliance needs.

Book a call

Use Calendly to schedule a time to speak directly to our team about your governance, risk and compliance needs.

Contact us

Got questions? Reach out, and our compliance experts will get back to you with the answers.

What are you looking for?