Insurance Brokers Code of Practice

Ensure your staff understand the harmful implications of bullying and harassment in the workplace and how to recognise and prevent this type of behaviour to create a respectful workplace for all.

Online course details

Delivery

SCORM files or hosted on our Platform

Course Format
  • Structured Learning (35-40 min)
Regulation/Law

Australia: Insurance Brokers Code of Practice

Region

Australia

Purchase course

About this online course

Our Insurance Brokers Code of Practice course provides participants with a solid understanding of the conduct standards required for all members of the National Insurance Brokers Association (NIBA). It details when the Code applies and the specific behaviors it governs. Through engaging scenarios and practical guidance, this course ensures that participants uphold their organisation’s commitment to acting with integrity and professionalism when delivering insurance broking services to clients.

Course Overview

Key modules

  • What is the Code?
  • Who the code applies to
  • What sorts of behaviour does the Code regulate?
  • When does the Code not apply?
  • Types of behaviour the Code regulates
  • Obligations under the Code
  • Performing services
  • Disclosing what we earn
  • Remuneration disclosure
  • Making claims
  • Employees, Agents, and Representatives
  • Vulnerable Clients
  • Making a Complaint
  • Enforcing the Code

Learning outcomes

By the end of this course, participants will be able to:

  • understand the Code commitments;
  • become familiar with your obligations when providing insurance broking services; and
  • know the complaints handling process.

Legislation covered

Australia: Insurance Brokers Code of Practice

Course formats

Structured Learning

Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes. 

Accelerated Learning

Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.

MicroLearns

Short modules for time-poor learners, with each module lasting 5-10 minutes.

ShortBurst

Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.

Delivery options

SCORM-compliant file

Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS) or SCORM-compliant software.

Safetrac Platform

Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks.

Ensure your staff understand the harmful implications of bullying and harassment in the workplace and how to recognise and prevent this type of behaviour to create a respectful workplace for all.

The Insurance Brokers Code of Practice sets standards of good industry practice for insurance brokers that have agreed to follow its standards when dealing with current and prospective individual and small business clients.

Enquire about this course for your organisation

Book a free training needs analysis with one of our Compliance Experts to help you build out the ideal compliance training program.

Related courses

Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.

Why Choose Safetrac’s Compliance Courses 

Versatile Course Formats

Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs. 

Engaging and Customisable

Our courses provide engaging, customisable content, from videos to interactive modules, tailored to your business.

Legally Up-to-Date

All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant.

Flexible Delivery Options

Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur.

Exceptional Customer Service

Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs. 

Trusted by Leading Brands

Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.

Get started

Is your organisation on the Safetrac?

Connect with our team today to explore how our courses can enhance your corporate training program or schedule a training needs analysis to tailor a solution for your compliance needs.

Book a call

Use Calendly to schedule a time to speak directly to our team about your governance, risk and compliance needs.

Contact us

Got questions? Reach out, and our compliance experts will get back to you with the answers.

Cart updated

What are you looking for?

Schedule