Understanding the Fair Insurance Code: Key Standards, Responsibilities, and Professional Practices for ICNZ Members
About this online course
All members of the Insurance Council of New Zealand (ICNZ) must comply with the Fair Insurance Code, which guides interactions with individuals and entities with 19 or fewer employees. This online course equips participants with the knowledge needed to apply the Code effectively, ensuring ethical and professional conduct in all insurance dealings.
This course provides a comprehensive overview of the Fair Insurance Code 2020, helping participants understand the minimum service standards required of insurers. It explains the responsibilities of both insurers and customers, promotes professionalism within the insurance industry, and focuses on insurance products excluding health and life insurance.
Learning objectives
By the end of this module, you will be able to:
Fair Insurance Code 2020
Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes.
Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.
Short modules for time-poor learners, with each module lasting 5-10 minutes.
Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.
Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS) or SCORM-compliant software.
Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks.
Understanding the Fair Insurance Code: Key Standards, Responsibilities, and Professional Practices for ICNZ Members
This course provides a comprehensive overview of the Fair Insurance Code 2020, helping participants understand the minimum service standards required of insurers. It explains the responsibilities of both insurers and customers, promotes professionalism within the insurance industry, and focuses on insurance products excluding health and life insurance.
Book a free training needs analysis with one of our Compliance Experts to help you build out the ideal compliance training program.
Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.
Ensure your staff understand their obligations under the General Insurance Code of Practice, and the standards they are expected to uphold in delivering fair, honest, and transparent service to customers.
Ensure your staff understand the key obligations under the National Consumer Credit Protection laws and how to comply with them effectively to maintain legal standards, protect consumers, and uphold ethical credit practices in your organisation.
Ensure your staff understand Australia's financial services regulations in relation to supporting vulnerable customers which are fair and suitable for their circumstances.
Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs.
Our courses provide engaging, customisable content, from videos to interactive modules, tailored to your business.
All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant.
Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur.
Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.
Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.
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