Ensure your staff have a comprehensive understanding of the standards of practice and service within the Australian banking industry, particularly for member banks adhering to the Banking Code of Practice.
About this online course
Our Banking Code of Practice course encompasses the key principles and ethical guidelines that govern banking operations, ensuring that your team is well-versed in the expectations and responsibilities outlined by the Code.
By familiarising your staff with these standards, you not only enhance their ability to provide exemplary service but also reinforce their knowledge of regulatory compliance and customer rights. This comprehensive approach helps build trust and integrity in your banking services, aligning with the highest industry standards and promoting a culture of excellence within your organisation.
By the end of this course, participants will be able to:
Banking Code of Practice
Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes.
Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.
Short modules for time-poor learners, with each module lasting 5-10 minutes.
Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.
Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS) or SCORM-compliant software.
Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks.
Ensure your staff have a comprehensive understanding of the standards of practice and service within the Australian banking industry, particularly for member banks adhering to the Banking Code of Practice.
The Banking Code of Practice sets out the standards of practice and service in the Australian Banking Industry for individual and small business customers and their guarantors.
The Code provides safeguards and protections not set out in the law, rather it complements the law and sets higher standards than legislation.
Safetrac’s ‘Banking Code of Practice’ course ensures that staff are trained on the information provided in the code. It is a condition of membership of the Australian Banking Association (ABA) that member banks with a retail presence in Australia sign up to the Code.
Book a free training needs analysis with one of our Compliance Experts to help you build out the ideal compliance training program.
Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.
Ensure your staff understand Australia's financial services regulations in relation to supporting vulnerable customers which are fair and suitable for their circumstances.
Equip your team to identify and prevent money laundering and terrorism financing and understand the importance of maintaining regulatory compliance and safeguarding the organisation against financial crimes.
Ensure your staff understand the key obligations under the National Consumer Credit Protection laws and how to comply with them effectively to maintain legal standards, protect consumers, and uphold ethical credit practices in your organisation.
Ensure your staff understand Australia's financial services regulations and clearly understand their role as customer service representatives within the industry, recognising their position as non-advice providers, while effectively supporting customers in a financial services environment.
Ensure your staff understand the essential rights and protections afforded to consumers in the marketplace, and can identify unfair practices and the steps necessary to ensure compliance with consumer protection laws.
Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs.
Our courses provide engaging, customisable content, from videos to interactive modules, tailored to your business.
All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant.
Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur.
Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.
Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.
Is your organisation on the Safetrac?
Connect with our team today to explore how our courses can enhance your corporate training program or schedule a training needs analysis to tailor a solution for your compliance needs.
Use Calendly to schedule a time to speak directly to our team about your governance, risk and compliance needs.
Got questions? Reach out, and our compliance experts will get back to you with the answers.
