$165.00 inc GST

Cultural Sensitivity

Online Compliance Course

Course length:
20-30 Minutes

Region:
Australia

Course audience:
All employees, contractors and volunteers

Delivery:
Deploy our courses online via Safetrac’s Compliance LMS or opt for SCORM delivery on your company’s LMS.

Course type:
Structured iDesigned for learners with little prior knowledge, this course type takes the learner through the course subject sequentially – one step at a time.

About this course

Cultural sensitivity means recognising cultural differences without judging them. By understanding and respecting these differences, you can help create an inclusive environment where everyone feels valued.

In an increasingly globalised workplace, cultural sensitivity is essential for fostering an inclusive and respectful environment. By recogniaing and valuing cultural differences, you can enhance collaboration and productivity.

Safetrac’s Cultural Sensitivity course provides the knowledge you need to handle cultural differences effectively in both personal interactions and business dealings. Recognising and respecting these differences helps create harmonious and productive working relationships within your organisation and beyond.

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Learning outcomes

By the end of this module, you will know:

  • what cultural sensitivity is;
  • the different components of cultural sensitivity;
  • what constitutes discriminatory behaviour; and
  • how to create a better customer service experience by understanding different cultures.

Course contents

  • What is Cultural Sensitivity?
  • Multiculturalism
  • Components of cultural sensitivity
  • Common differences between cultures
  • Discrimination
  • The goal of customer service
  • Body language
  • Voice, pitch and tone
  • Listening skills
  • Communicating over the telephone
  • Cultural awareness checklist