$165.00 inc GST

Consumer Protection and Unfair Business Conduct Training Course

Course preview

At a glance

Course length:
5-45 minutes online

Competition and Consumer Act 2010 (CCA) (Australia)
The Fair Trading Act 1986 and the Consumer Guarantees Act 1993 (New Zealand)

Course audience:
Customer/Client facing personnel

Available in Australian and New Zealand content format

Course type:
Structured iDesigned for learners with little prior knowledge, this course type takes the learner through the course subject sequentially – one step at a time., Accelerated iThis course type is designed for learners with prior knowledge, giving learners more ability to self-direct how they engage with the full course content. Using scenarios with voice-overs, tests within the course, and a ‘Learn More’ option, learners can engage the course on any smartphone, tablet, or PC., MicroLearn iFor learners who may not have long periods of time for training, these courses are broken into shorter modules which can be completed when smaller windows of time become available for training. and ShortBurst iLearners who need a quick summary of a specific area of compliance.

About this course

As a business owner or employee, it is important that you understand your obligations, as well as the rights of consumers.

While consumer laws differ between jurisdictions, the principles remain similar. Where it’s relevant, local regulations and law aims to protect consumers and businesses from unfair business practices.

In Australia, this is enforced by the Australian Competition and Consumer Commission (ACCC).

Safetrac’s ‘Consumer Protection and Unfair Business Conduct’ training course provides the training to understanding your rights and responsibilities under the law, the implications for your business and helps to meet jurisdictional requirements.

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Learning outcomes

On completing this course, learners should be able to:

  • understand obligations for employers and employees;
  • identify misleading, deceptive or unconscionable conduct and the penalties that can be incurred;
  • identify unfair business practices;
  • understand anti-competitive conduct, arrangements and cartel conduct;
  • understand ACCC enforcement of the Act (Australian course);
  • provide procedures and guidelines to assist organisations in complying with their obligations;
  • describe false, unsubstantiated or misleading representations;
  • determine the difference between misleading conduct and misleading representation; and
  • identify unfair contract terms.

Course contents

  • Misleading or deceptive conduct
  • Country of origin representations
  • Unconscionable conduct
  • Unfair contract terms
  • Consumer guarantees
  • Consumer rights and remedies
  • Defective products
  • Products and services safety and information

This Safetrac course is built in conjunction with:

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