equips learners with a comprehensive understanding of what constitutes workplace violence and aggression, along with strategies to manage and mitigate these risks.
Australia: Occupational Health and Safety Act 2004 and more
All employees, contractors, and volunteers
Australia
Structured Learning, Accelerated Learning, MicroLearns and ShortBurst options
Depending on format, between 5 - 40 minutes
Working in retail often involves direct, face-to-face interactions with colleagues and customers.
Whilst this can be a fantastic opportunity for communication, it can also pose a risk when the behaviour in the workplace becomes threatening or violent.
Workplace violence and aggression are risks to health and safety and can cause significant harm to workers’ physical and psychological health.
Our Workplace Violence and Aggression – Retail course equips learners with a comprehensive understanding of what constitutes workplace violence and aggression, along with strategies to manage and mitigate these risks. It also covers the legal obligations under occupational/work health and safety laws, ensuring that participants are aware of their responsibilities. The course highlights the impacts of violence and aggression in the workplace and provides practical guidance on how to respond effectively if such incidents occur. Through interactive scenarios and examples, this course prepares retail employees to handle challenging situations confidently while fostering a safer work environment for everyone.
If you’re a manager looking to train a group within your organisation, external suppliers or all staff, please fill in our enquiry form and let us know the size of your organisation. Our compliance experts will assist you.
Australia: Occupational Health and Safety Act 2004, Work Health and Safety Act 2011 (NSW), Work Health and Safety Act 2011 (ACT), Work Health and Safety Act 2012 (SA), Work Health and Safety Act 2012 (TAS), Work Health and Safety Act 2011 (Qld), Work Health and Safety Act 2011 (NT), Work Health and Safety Act 2020 (WA).
By the end of this course, participants will be able to:
Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes.
Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.
Short modules for time-poor learners, with each module lasting 5-10 minutes.
Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.
Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS).
Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks.
Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.
Ensure that everyone in your organisation, from employees to management, fully understands their responsibilities under the Occupational Health and Safety Act 2004 (Victoria) to maintain a safe working environment. This awareness is crucial for fostering a culture of safety and compliance throughout the workplace.
Ensure that everyone in your organisation, from employees to management, fully understands their responsibilities under the Work Health and Safety Act 2011 to maintain a safe working environment. This awareness is crucial for fostering a culture of safety and compliance throughout the workplace.
Learn to identify, manage, and mitigate psychosocial hazards in the workplace to promote mental well-being and ensure a safer, healthier work environment for all employees.
Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs.
Our courses feature a variety of engaging and animated content, from videos to interactive modules, all of which can be customised based on your branding or designed with specific scenarios tailored to your business.
All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant.
Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur.
Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.
Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.
Is your organisation on the Safetrac?
Connect with our team today to explore how our courses can enhance your corporate training program or schedule a training needs analysis to tailor a solution for your compliance needs.
Use Calendly to schedule a time to speak directly to our team about your governance, risk and compliance needs.
Got questions? Reach out, and our compliance experts will get back to you with the answers.
