Private Health Insurance Code of Conduct

Ensure your staff understand their obligations under the Private Health Insurance Code of Conduct, and the standards they are expected to uphold in delivering fair, honest, and transparent service to customers.

Online course details

Delivery

SCORM files or hosted on our Platform

Course Format
  • Structured Learning (35-40 min)
Regulation/Law

Australia: Private Health Insurance Code of Conduct

Region

Australia

Purchase course

About this online course

Our ‘Private Health Insurance Code of Conduct’ course helps employees understand their obligations and the standards they must uphold when serving customers, including the importance of being open, fair, and honest. It covers the key principles of the Code and the rights that customers are entitled to when purchasing health insurance. Through interactive scenarios and practical guidance, this course equips your employees to act with integrity, ensuring compliance and enhancing customer satisfaction.

Course Overview

Key modules

  • About the Private Health Insurance Code of Conduct
  • Employees
  • Intermediaries
  • Training
  • Policy documentation
  • Detrimental changes
  • Ancillary benefits
  • Change to hospital contracting agreements
  • Guidelines for pre-existing conditions
  • Cooling off
  • Internal dispute resolution
  • Privacy

Learning outcomes

By the end of this course, participants will be able to:

  • know their commitments regarding the Private Health Insurance Code of Conduct; and
  • improve their understanding of the Private Health Insurance Code of Conduct.

Legislation covered

Australia: Private Health Insurance Code of Conduct

Course formats

Structured Learning

Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes. 

Accelerated Learning

Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.

MicroLearns

Short modules for time-poor learners, with each module lasting 5-10 minutes.

ShortBurst

Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.

Delivery options

SCORM-compliant file

Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS) or SCORM-compliant software.

Safetrac Platform

Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks.

Ensure your staff understand their obligations under the Private Health Insurance Code of Conduct, and the standards they are expected to uphold in delivering fair, honest, and transparent service to customers.

Private Healthcare Australiah has developed the Private Health Insurance Code of Conduct (the Code) to promote informed relationships between private health insurers and consumers.

It is a self-regulatory code that aims to provide higher standards of customer service by making policy documents easier to understand, improving the claims process and complaints handling procedures.

Enquire about this course for your organisation

Book a free training needs analysis with one of our Compliance Experts to help you build out the ideal compliance training program.

Related courses

Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.

Why Choose Safetrac’s Compliance Courses 

Versatile Course Formats

Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs. 

Engaging and Customisable

Our courses provide engaging, customisable content, from videos to interactive modules, tailored to your business.

Legally Up-to-Date

All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant.

Flexible Delivery Options

Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur.

Exceptional Customer Service

Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs. 

Trusted by Leading Brands

Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.

Get started

Is your organisation on the Safetrac?

Connect with our team today to explore how our courses can enhance your corporate training program or schedule a training needs analysis to tailor a solution for your compliance needs.

Book a call

Use Calendly to schedule a time to speak directly to our team about your governance, risk and compliance needs.

Contact us

Got questions? Reach out, and our compliance experts will get back to you with the answers.

Cart updated

What are you looking for?

Schedule