Debt Collection

Gain the skills to manage debt collection processes effectively and professionally. Understand your obligations when communicating with debtors and resolving outstanding debts while maintaining positive relationships.

Online course details

Delivery

SCORM files or hosted on our Platform

Course Format
  • Structured Learning (35-40 min)
  • Accelerated Learning (20-30 min)
  • ShortBurst (5-10 min)
Regulation/Law

Australia: Competition and Consumer Act 2010 and more

Region

Australia

Purchase course

About this online course

Our ‘Debt Collection’ course is aligned with the guidelines established by the ACCC and ASIC, offering businesses and their employees a clear understanding of the legal obligations for debt collectors and creditors, particularly when dealing with individual debtors. Through interactive scenarios and practical advice, this course equips employees with straightforward guidelines to ensure they pursue debts responsibly and in full compliance with the law.

Course Overview

Key modules

  • Laws governing debt collection
  • Misleading and deceptive conduct
  • Unconscionable conduct
  • Contacting a debtor
  • Privacy obligations
  • Record keeping
  • Repayment negotiations
  • Contact when a payment arrangement is already in place
  • Contact following bankruptcy, PIA or debt agreement
  • Conduct towards debtors, their families and third parties
  • Representations about the consequence of non-payment
  • Credit reporting
  • Representations as to the legal status of a debt
  • Legal actions and procedures
  • Complaints and dispute resolution

Learning outcomes

By the end of this course, participants will be able to:

  • understand the laws relevant to debt collection; and
  • understand the guidelines governing how to contact a debtor.

Legislation covered

Australia: Competition and Consumer Act 2010; Australian Securities and Investments Commission Act 2001; National Consumer Credit Protection Act 2009; Privacy Act 1988; Bankruptcy Act 1966; ACCC and ASIC Debt Collection Guideline for Collectors and Creditors

Course formats

Structured Learning

Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes. 

Accelerated Learning

Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.

MicroLearns

Short modules for time-poor learners, with each module lasting 5-10 minutes.

ShortBurst

Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.

Delivery options

SCORM-compliant file

Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS) or SCORM-compliant software.

Safetrac Platform

Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks.

Gain the skills to manage debt collection processes effectively and professionally. Understand your obligations when communicating with debtors and resolving outstanding debts while maintaining positive relationships.

Debt collectors are governed by a range of statutory and common law obligations.

Together, the Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) have published a Debt Collection Guideline, which explains how the Australian Consumer Law (ACL), the Australian Securities and Investment Commission Act (ASIC Act) and the National Consumer Credit Protection Act apply to debt collection activities.

Enquire about this course for your organisation

Book a free training needs analysis with one of our Compliance Experts to help you build out the ideal compliance training program.

Related courses

Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.

Why Choose Safetrac’s Compliance Courses 

Versatile Course Formats

Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs. 

Engaging and Customisable

Our courses provide engaging, customisable content, from videos to interactive modules, tailored to your business.

Legally Up-to-Date

All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant.

Flexible Delivery Options

Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur.

Exceptional Customer Service

Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs. 

Trusted by Leading Brands

Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.

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