Gain the skills to manage debt collection processes effectively and professionally. Understand your obligations when communicating with debtors and resolving outstanding debts while maintaining positive relationships.
Australia: Competition and Consumer Act 2010 and more
All employees, contractors, and volunteers
Australia
Structured Learning, Accelerated Learning and ShortBurst options
Depending on format, between 5 - 40 minutes
Debt collectors are governed by a range of statutory and common law obligations.
Together, the Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) have published a Debt Collection Guideline, which explains how the Australian Consumer Law (ACL), the Australian Securities and Investment Commission Act (ASIC Act) and the National Consumer Credit Protection Act apply to debt collection activities.
Our ‘Debt Collection’ course is aligned with the guidelines established by the ACCC and ASIC, offering businesses and their employees a clear understanding of the legal obligations for debt collectors and creditors, particularly when dealing with individual debtors. Through interactive scenarios and practical advice, this course equips employees with straightforward guidelines to ensure they pursue debts responsibly and in full compliance with the law.
If you’re a manager looking to train a group within your organisation, external suppliers or all staff, please fill in our enquiry form and let us know the size of your organisation. Our compliance experts will assist you.
Australia: Competition and Consumer Act 2010; Australian Securities and Investments Commission Act 2001; National Consumer Credit Protection Act 2009; Privacy Act 1988; Bankruptcy Act 1966; ACCC and ASIC Debt Collection Guideline for Collectors and Creditors
By the end of this course, participants will be able to:
Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes.
Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.
Short modules for time-poor learners, with each module lasting 5-10 minutes.
Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.
Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS).
Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks.
Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.
Ensure your staff understand the essential rights and protections afforded to consumers in the marketplace, and can identify unfair practices and the steps necessary to ensure compliance with consumer protection laws.
Ensure your staff understand the key principles of data privacy and how to protect personal information in compliance with privacy regulations.
Ensure your staff understand the key obligations under the National Consumer Credit Protection laws and how to comply with them effectively to maintain legal standards, protect consumers, and uphold ethical credit practices in your organisation.
Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs.
Our courses feature a variety of engaging and animated content, from videos to interactive modules, all of which can be customised based on your branding or designed with specific scenarios tailored to your business.
All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant.
Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur.
Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.
Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.
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Connect with our team today to explore how our courses can enhance your corporate training program or schedule a training needs analysis to tailor a solution for your compliance needs.
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Got questions? Reach out, and our compliance experts will get back to you with the answers.
