Cultural Sensitivity

Ensure your staff have a deep understanding of cultural sensitivity to foster inclusivity and respect in the workplace. Gain insights into diverse cultural perspectives and understand how embracing cultural differences, will create a more harmonious and productive environment for everyone.

Course Details

Regulation/Law

N/A

Ideal for

All employees, contractors, and volunteers

Region

Australia

Course Format

Structured Learning option

Duration

Between 30 - 40 minutes

Cultural sensitivity involves recognising and appreciating cultural differences without imposing judgments.

Embracing these differences promotes an inclusive environment where everyone feels respected and valued. In today’s globalised workplace, this understanding is crucial for enhancing collaboration and productivity, leading to a more harmonious and effective team dynamic.

Course Overview

About this online course

Our Cultural Sensitivity course provides the knowledge you need to handle cultural differences effectively in both personal interactions and business dealings. Recognising and respecting these differences fosters strong working relationships within your organisation and beyond. Through interactive scenarios and practical guidance, this course promotes a respectful and inclusive work environment for all employees.

Ideal for workplaces that are

If you’re a manager looking to train a group within your organisation, external suppliers or all staff, please fill in our enquiry form and let us know the size of your organisation. Our compliance experts will assist you.

Key takeaways for participants

  • Comprehensive coverage of different components of cultural sensitivity
  • Engaging and interactive animated modules for an optimal user experience
  • Rigorous end-of-module testing to ensure thorough understanding of the law

Key modules

  • What is Cultural Sensitivity?
  • Multiculturalism
  • Components of cultural sensitivity
  • Common differences between cultures
  • Discrimination
  • The goal of customer service
  • Body language
  • Voice, pitch and tone
  • Listening skills
  • Communicating over the telephone
  • Cultural awareness checklist

Learning outcomes

By the end of this course, participants will be able to understand:

  • what cultural sensitivity is;
  • the key elements of cultural sensitivity;
  • what constitutes discriminatory behaviour; and
  • how to create a better customer service experience by understanding different cultures.

Duration and Format

Structured Learning

Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes. 

Accelerated Learning

Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.

MicroLearns

Short modules for time-poor learners, with each module lasting 5-10 minutes.

ShortBurst

Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.

Delivery and Setup

SCORM

Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS).

Compliance Platform

Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks. 

Related courses

Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.

On the Safetrac

Why Choose Safetrac’s Compliance Courses 

Versatile Course Formats

Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs. 

Engaging and Customisable Content

Our courses feature a variety of engaging and animated content, from videos to interactive modules, all of which can be customised based on your branding or designed with specific scenarios tailored to your business. 

Legally Up-to-Date

All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant. 

Flexible Delivery Options

Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur. 

Exceptional Customer Service

Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.

Trusted by Leading Brands

Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.

Get started

Is your organisation on the Safetrac?

Connect with our team today to explore how our courses can enhance your corporate training program or schedule a training needs analysis to tailor a solution for your compliance needs.

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