Support, ISO and Security FAQs

Safetrac offers comprehensive support to ensure all clients are carefully onboarded and trained in the use of the system. Upon becoming a Safetrac client, you will be assigned a Client Services representative who will help you with the functional use of your subscription. You will also be assigned an Account Manager who is dedicated to ensuring help is only a phone call or email away.

We encourage clients to provide feedback on our training content. You can submit feedback directly through the Client Services team, or with your Account Manager. If you are working with our Content team to customise your content, you can always provide your feedback direct to them as well. Your feedback helps us improve and tailor our courses to better meet your needs.

Safetrac offers comprehensive support, including onboarding assistance, training for administrators, and ongoing technical support. Our team is always available to help you address any questions or issues that arise.

Data security is a top priority at Safetrac. We adhere to the highest standards of data protection and employ robust security measures, including encryption, secure data storage, and regular security audits, to ensure your data is safe and confidential.

ISO 27001 is an international standard for information security management systems (ISMS), ensuring that organisations manage and protect sensitive data effectively. ISO 9001 is an international standard for quality management systems (QMS), ensuring that organisations consistently meet customer and regulatory requirements and continuously improve their processes.

Yes, Safetrac is ISO 27001 certified, demonstrating our commitment to implementing and maintaining robust information security management practices to protect client data.

Yes, Safetrac is ISO 9001 certified, indicating our adherence to quality management principles and our dedication to providing high-quality compliance solutions and services.

The benefits of Safetrac’s ISO 27001 certification include:

• Enhanced Data Security: Implementation of robust security controls to protect sensitive client information from breaches and cyber threats.
• Risk Management: Systematic identification, assessment, and management of information security risks.
• Client Trust: Increased confidence and trust from clients due to adherence to internationally recognised information security standards.
• Regulatory Compliance: Alignment with various regulatory requirements for data protection and privacy.
• Continuous Improvement: Ongoing assessment and improvement of information security practices to adapt to emerging threats.

The benefits of Safetrac’s ISO 9001 certification include:

• Consistent Quality: Assurance that products and services meet consistent quality standards, enhancing client satisfaction.
• Process Efficiency: Improved operational efficiency through standardised processes and continuous improvement practices.
• Customer Satisfaction: Focus on meeting customer needs and expectations, leading to higher client satisfaction and loyalty.
• Regulatory Compliance: Compliance with relevant industry regulations and standards.
• Continuous Improvement: Commitment to ongoing process evaluation and improvement to enhance service quality.

Clients benefit from Safetrac’s ISO 27001 and ISO 9001 certifications through:

• Data Security Assurance: Confidence that their data is protected with industry-leading security measures.
• Quality Assurance: Assurance of high-quality compliance solutions and services that meet rigorous standards.
• Regulatory Compliance: Support in meeting their own regulatory and compliance requirements through Safetrac’s certified processes.
• Trust and Confidence: Increased trust in Safetrac’s commitment to excellence in information security and quality management.

Safetrac maintains its ISO certifications through:

• Regular Audits: Conducting regular internal and external audits to ensure compliance with ISO standards.
• Continuous Improvement: Implementing continuous improvement practices to enhance information security and quality management processes.
• Employee Training: Providing ongoing training to employees on ISO standards and best practices.
• Management Commitment: Ensuring top management’s commitment to maintaining and improving compliance with ISO standards.

The ISO certification audit process involves:

• Initial Assessment: An initial review of the organisation’s ISMS and QMS to ensure readiness for certification.
• Stage 1 Audit: A documentation review to assess the organisation’s policies, procedures, and documentation against ISO standards.
• Stage 2 Audit: An on-site audit to evaluate the implementation and effectiveness of the organisation’s ISMS and QMS.
• Surveillance Audits: Regular follow-up audits to ensure ongoing compliance and continuous improvement.