How Pepper Money stays compliant at scale with Safetrac

About Pepper Money

Supporting customers with flexible finance solutions that reflect real-life circumstances

Pepper Money is one of Australia and New Zealand’s leading non-bank lenders, providing flexible lending solutions across home loans, asset finance, personal loans and commercial finance.

Established in 2000, Pepper Money has grown by supporting customers whose needs may not always fit traditional lending models. With a strong focus on real-life circumstances, the organisation helps individuals, brokers and businesses access finance solutions designed to support their goals.

Key facts

1000 employees across it's offices in Australia, New Zealand and Manila

$326M+ AUD revenue across lending and finance solutions

Highly regulated environment with strict compliance & audit obligations

The Challenge

Pepper Money needed to close the compliance gap with a solution that could support a highly regulated, multi-location workforce, ensure training was consistently assigned and completed, provide clear reporting and evidence, and reduce the manual administration burden.

Key points:

Consistently assign and track mandatory compliance training across the business
Provide clear reporting and evidence for audit and governance requirements
Reduce manual admin around reminders, deadlines, exceptions, and follow-up
Support onboarding, policy attestations, and internal SCORM-based learning
Avoid fragmented compliance processes and reporting inconsistencies
Maintain a defensible compliance program at scale

The Solution

Safetrac provided Pepper Money with a reliable compliance platform that could manage training assignment, reporting, reminders, policy acknowledgements, and internal learning content in one place.

Audit-ready reporting

Detailed tracking and evidence of completion across users, teams, locations, and roles.

Automated reminders

Reduced manual chasing by using scheduled notifications and follow-up workflows.

Reduced admin burden

Supports leave adjustments, leavers, future due dates, reporting reconciliation, and training updates.

High-quality compliance content

Pepper Money valued Safetrac’s proven compliance content alongside platform capability, reporting, and operational governance.

Responsive support

Fast, practical help with module issues, access updates, SSO configuration, rollouts, and reporting.

Clear accountability

Employees can manage their own compliance obligations, with due dates and reporting visibility.

Outcomes

Compliance training achieved

Year-on-year results across mandatory compliance training.

100 %

Administrative time saved

Manual administration reduced for compliance and HR teams.

300 hours saved annually

Stronger audit readiness

Trackable assignment, completion, and reporting helped strengthen audit readiness.

Faster issue resolution

Operational issues and user access requests were resolved faster.

More consistent onboarding

Onboarding and policy acknowledgement processes became more consistent.

Why they chose Safetrac

Proven partnership

Pepper Money’s relationship with Safetrac spans more than 12 years

Strong audit and governance capability

Safetrac supports audit readiness through trackable training allocation, completion reporting, policy acknowledgements and organisational attestations.

Clearer training oversight

Pepper Money uses the Safetrac compliance platform to manage course allocation, due dates, completion tracking and reporting in one structured process.

Build a compliance program that stands up to scrutiny

For highly regulated organisations like Pepper Money, compliance training is more than a box-ticking exercise. It is a critical part of protecting the business, maintaining customer trust, and ensuring teams are equipped to meet evolving regulatory obligations.

With Safetrac, Pepper Money has built a compliance program that is accountable, auditable and manageable at scale, without placing excessive burden on internal teams.

To learn more about Pepper Money and their services, visit their website at https://www.peppermoney.com.au.

Build audit-ready compliance at scale

Like Pepper Money, your organisation can reduce administration, strengthen audit readiness and manage compliance at scale with a trusted platform and support team. Download the full case study to learn how Pepper Money streamlined compliance and achieved measurable outcomes.

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Elevated Learning: Compliance training that pays for itself