This module provides a practical overview of how to identify vulnerable clients, respond with empathy, and support those experiencing financial hardship—ensuring your approach is ethical, compliant, and aligned with industry best practices.
About this online course
Our Financial Services Representatives – Vulnerable Customers – Non Banking course supports professionals in the non-banking financial services sector by unpacking your responsibilities when dealing with vulnerable customers. It covers key legislative obligations and introduces relevant industry codes and standards to guide ethical decision-making. You’ll explore practical strategies to identify vulnerability, manage difficult conversations, and protect clients from financial abuse. With interactive elements and real-world scenarios, this course helps ensure you respond with care, compliance, and confidence—every time.
By the end of this course, participants will be able to understand:
Australian Consumer Law, National Consumer Credit Protection Act 2009, Banking Code of Practice
Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes.
Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.
Short modules for time-poor learners, with each module lasting 5-10 minutes.
Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.
Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS) or SCORM-compliant software.
Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks.
This module provides a practical overview of how to identify vulnerable clients, respond with empathy, and support those experiencing financial hardship—ensuring your approach is ethical, compliant, and aligned with industry best practices.
This course equips financial services representatives in the non-banking sector with the knowledge and practical tools to identify and support vulnerable clients. Through real-world case studies and interactive scenarios, learners will explore how to recognise signs of vulnerability, understand legal obligations, prevent financial abuse, and respond appropriately to hardship situations. The course also covers dispute resolution processes and promotes ethical, client-centred practices that align with industry expectations.
Book a free training needs analysis with one of our Compliance Experts to help you build out the ideal compliance training program.
Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.
Ensure your staff understand Australia's financial services regulations and clearly understand their role as customer service representatives within the industry, recognising their position as non-advice providers, while effectively supporting customers in a financial services environment.
Ensure your staff understand Australia's financial services regulations and clearly understand their role as advisers within the industry while effectively supporting customers in a financial services environment.
Ensure your staff understand how to identify, investigate and resolve actual or potential compliance breaches and incidents in the workplace.
Ensure your team understand how financial services firms must deal with complaints and disputes, under the Australian Securities and Investments Commission (ASIC) Regulatory Guide 271: Internal Dispute Resolution (RG 271).
Equip participants with the knowledge to comply with breach reporting guidelines and regulations.
Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs.
Our courses provide engaging, customisable content, from videos to interactive modules, tailored to your business.
All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant.
Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur.
Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.
Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.
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