[A common] Scenario:
It’s compliance training time! You have successfully gathered a room full of staff from various departments to complete their training. However, almost immediately, you can sense the elephant in the room and your stomach starts to sink.An ever-growing sense of lack of engagement, or worse, boredom, starts to get stronger and before you know it, you are in a room of individuals who have more ‘important things to do’.
A sentiment that is understandable with time-poor individuals on the rise. There is a greater need for staff to complete the necessary compliance training in their own time and according to their individual comfort (i.e. a device and time of their choosing). There has to be a better way of doing this you start to think. And you would be right. Lucky for you, Safetrac is here to help make your compliance training not seem like a chore.
With the digital age rapidly developing and here to stay, the chances of completing engaging compliance training face-to-face is extremely low. The transition from physical mail to email has increased speed, efficiency and productivity.
Similarly, the transition from face-to-face compliance training to online compliance training has proven to increase staff retention and higher levels of engagement for individuals who simply do not have the time or concentration for classroom-based compliance training efforts. This transition allows you – the L&D professional – to concentrate on developing content that meets your organisation’s compliance obligations while being conducive to staff retention and engagement.
Over 20 years of experience in developing successful online compliance programs for hundreds of organisations (and a few awards along the way), Safetrac has met these challenges head-on. We’ve come up with three simple tips proven to increase your staff engagement when it comes to compliance training.
Tip 1: Understand your audience.
Relatability is imperative for engagement, and taking the time out to consider your specific audience is an extremely valuable initiative in ensuring staff have a not-so-painful experience in completing their compliance training. Remember: different teams and departments have different skillsets and work experiences. Compliance is rarely a one-size, fits all concept. For example, if staff are new to a business, a more structured course will help them to learn the ropes. However, existing staff may want to skip the general information they know and focus on learning new information. This exercise in relevance means a decreased chance of frustration, the higher probability of retaining new information and more efficient use of time and productivity — a positive experience!
Tip 2: Deliver content when it suits your staff.
With the advent of agile working environments, coupled with technology on-the-go, flexibility has become paramount to enjoyable working conditions.
The only limitation with compliance training should be that its completion is necessary, as per the obligations and responsibilities of both the organisation and the individual employee. Other than that, flexibility is key. Staff are more connected now than ever before, and this phenomenon is one that is here to stay. Thus, delivering compliance training directly to staff to access when it suits them results in the following:
- Increased efficiency
- Increased engagement
- Increased rate of completion
If your staff can use mobile phones, tablets or work-from-home or on-the-road, the ability to access and complete their compliance training obligations according to their suitability is extremely helpful.
Tip 3: Track your analytics and learn from your data!
Data is everything in today’s world, especially when it comes to compliance training. From recognising gaps in the content to mitigating potential compliance risks, access to real-time data and analytics is imperative. Online compliance training can be easily tracked, giving you access to results instantaneously. Some of the benefits include instant access to completion rates of training modules and the ability to create automated reminders for staff to complete their training. This information can then be easily passed on to L&D staff for further analysis.
Some potential insights from tracking your compliance analytics, include the following:
- Identifying potential gaps in knowledge. Content that evolves as per staff needs and requirements ensures that learning is kept dynamic, relevant and interesting.
- Risk awareness. Minimise and mitigate risks to your organisation’s compliance obligations by having a clear view on completion rates and staff compliance activity.
- Greater efficiency and productivity. Analysing your compliance data in real-time allows you to tailor training modules specific to your staff member, i.e. instead of completing the training again (remember: time-poor individuals) it may be better to focus on a knowledge gap or refresher and develop a ShortBurst Course instead, thereby saving time and improving engagement.
‘Engaging compliance’ is what sets Safetrac apart from other training providers.
‘Engaging compliance’ encapsulates not only what Safetrac does, but how we do it. It spells out our mission and influences our business values and the way we build partnerships with our clients.
Specifically, ‘engaging compliance’ is delivered through:
- Engaging content;
- Engaging values; and
- Engaging technology.
At Safetrac, we will work with you to ensure your training drives engagement between all levels and departments of your organisation. This means making it relevant to your work environment so that staff engage better with the content and maximise retention of information. Find out more about ‘Engaging Compliance’