Debt Collection Course

Course preview

At a glance

Course length:
30-45 minutes online

Regulation/Law:

Competition and Consumer Act 2010; Australian Securities and Investments Commission Act 2001; National Consumer Credit Protection Act 2009; Commonwealth privacy laws; and Bankruptcy Act 1966

Course audience:
Personnel who collect debts

Region:
Available in Australia

Course type:
Structured LearningiDesigned for learners with little prior knowledge, this course type takes the learner through the course subject sequentially – one step at a time.

About this course

Debt collectors are governed by a range of statutory and common law obligations.

Together, the Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investments Commission (ASIC) have published a Debt Collection Guideline, which explains how the Australian Consumer Law (ACL), the Australian Securities and Investment Commission Act (ASIC Act) and the National Consumer Credit Protection Act apply to debt collection activities.

Safetrac’s ‘Debt Collection’ course is based on the Debt Collection Guideline, providing businesses and their employees with an understanding of the legal obligations placed on debt collectors and creditors, with particular reference to individual debtors.

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Learning outcomes

On completing this course, learners should:

  • understand the laws relevant to debt collection; and
  • understand the guidelines governing how to contact a debtor.

Course contents

  • Laws governing debt collection
  • Misleading and deceptive conduct
  • Unconscionable conduct
  • Contacting a debtor
  • Privacy obligations
  • Record keeping
  • Repayment negotiations
  • Contact when a payment arrangement is already in place
  • Contact following bankruptcy, PIA or debt agreement
  • Conduct towards debtors, their families and third parties
  • Representations about the consequence of non-payment
  • Credit reporting
  • Representations as to the legal status of a debt
  • Legal actions and procedures
  • Complaints and dispute resolution

This Safetrac course is built in conjunction with:

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