Metcash: Enhancing Driver Safety

How Metcash’s IHG reduced vehicle incidents with compliance training

Metcash’s Independent Hardware Group (IHG) partnered with Safetrac to roll out a tailored driver safety training program.

With a workforce that includes delivery drivers, store owners, and trade account managers, Work Health and Safety (WHS) is a fundamental aspect of their operations.

Key facts

Industry: Hardware and Trade Services

Employees: 7,500+

Stores: 700 branded stores in Australia

The challenge

Metcash’s Independent Hardware Group (IHG) operates Australia’s largest independent hardware network. Many employees, including delivery drivers, store owners, and trade account managers, regularly drive company vehicles.

As part of its Work Health and Safety (WHS) commitment, IHG needed to ensure compliance with road safety laws and reduce driver incidents, which had seen a noticeable increase across its workforce. Key challenges included:

High number of vehicle incidents affecting safety and compliance
Inconsistent knowledge among employees regarding road rules and delivery safety
Need for a nationwide training solution that addressed different state regulations
Requirement for mobile accessibility to support remote and on-the-go workers

IHG sought a scalable, engaging, and compliance-driven training solution to address these concerns effectively.

The solution

A custom-built WHS induction course for Metcash features scenario-based learning with real-world imagery, professional voiceovers, and Articulate Storyline development. Accessible on all devices for a dispersed workforce, it includes granular reporting for seamless tracking of training completion and compliance.

Tailored training content

Custom course tailored to include language and settings that Metcash employees would frequently encounter.

Delivery format

SCORM-compliant e-learning module for deployment on IHG’s LMS.

Flexible content approach

IHG integrated the course into its blended learning strategy with mobile access, supporting materials, and an editable Storyline file for updates.

Strategic training rollout

Integrated into IHG’s blended learning strategy, the course rollout is strategically designed for maximum engagement and to minimise learner fatigue.

Outcomes

20% decrease in vehicle incidents

At the time of reporting, Metcash IHG saw a 20% decrease in vehicle incidents within six months of course launch.

20 %

Above-mandatory engagement rates

Voluntary training rates are now above 50% completion and rising.

50 %

Nationwide compliance achieved

Complete compliance across Australia, with training adapted for all Australian states.

100 %

Why they chose Safetrac

Proven expertise

Metcash had previously partnered with Safetrac and trusted our compliance training solutions

Customisation and flexibility

Editable course files enabled IHG’s internal team to adapt training as needed

Realistic, engaging learning

Use of dash cam footage, simulations, and an interactive avatar created an immersive experience

Compliance-driven approach

Training aligned with state and national WHS regulations

Transform Your Workplace Safety with Safetrac

Like IHG, your organisation can reduce risk, drive compliance, and foster a safety culture with award-winning training.

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