$165.00 inc GST

Workplace Violence and Aggression – Retail
Training Course

Course previews

At a glance

Course length:
45 minutes

Regulation/Law:
Occupational Health and Safety Act 2004, Work Health and Safety Act 2011 (NSW), Work Health and Safety Act 2011 (ACT), Work Health and Safety Act 2012 (SA), Work Health and Safety Act 2012 (TAS), Work Health and Safety Act 2011 (Qld), Work Health and Safety Act 2011 (NT), Work Health and Safety Act 2020 (WA).

Delivery:

Online, via our Safetrac Compliance Platform or as SCORM files for your LMS

Course audience:
Managers and Employees in a retail workplace setting

Region:
Available in Australian content format

Course type:
Structured iDesigned for learners with little prior knowledge, this course type takes the learner through the course subject sequentially – one step at a time.

About this course

Working in retail often involves direct, face-to-face interactions with colleagues and customers.

Whilst this can be a fantastic opportunity for communication, it can also pose a risk when the behaviour in the workplace becomes threatening or violent.

Workplace violence and aggression are risks to health and safety and can cause significant harm to workers’ physical and psychological health.

Safetrac’s Workplace Violence and Aggression – Retail course is designed to give learners an understanding of what workplace violence and aggression is, ways to manage the risks of workplace violence, and their obligations under occupational/work health safety laws.

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Learning outcomes

By the end of this module, learners will be able to:

  • Understand what workplace violence and aggression is
  • Understand your roles and responsibilities under occupational/work health safety laws
  • Identify ways in which you can respond to workplace violence and aggression

Course contents

  • What is workplace violence
  • Impacts of workplace violence and aggression
  • What to do in a scenario of workplace violence or aggression
  • Work Health Safety responsibilities
  • Speaking up
  • Healthy workplace culture

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