$165.00 inc GST
Workplace Violence and Aggression – Retail
Online Compliance Course
Course previews
At a glance
Course length:
45 minutes
Regulation/Law:
Occupational Health and Safety Act 2004, Work Health and Safety Act 2011 (NSW), Work Health and Safety Act 2011 (ACT), Work Health and Safety Act 2012 (SA), Work Health and Safety Act 2012 (TAS), Work Health and Safety Act 2011 (Qld), Work Health and Safety Act 2011 (NT), Work Health and Safety Act 2020 (WA).
Course audience:
All employees, contractors and volunteers in a retail workplace setting
Region:
Available in Australian content format
Course type:
Structured iDesigned for learners with little prior knowledge, this course type takes the learner through the course subject sequentially – one step at a time.
Delivery:
Deploy our courses online via Safetrac’s Compliance LMS or opt for SCORM delivery on your company’s LMS.
About this course
Working in retail often involves direct, face-to-face interactions with colleagues and customers.
Whilst this can be a fantastic opportunity for communication, it can also pose a risk when the behaviour in the workplace becomes threatening or violent.
Learning outcomes
By the end of this module, learners will be able to:
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Understand what workplace violence and aggression is
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Understand your roles and responsibilities under occupational/work health safety laws
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Identify ways in which you can respond to workplace violence and aggression
Course contents
- What is workplace violence
- Impacts of workplace violence and aggression
- What to do in a scenario of workplace violence or aggression
- Work Health Safety responsibilities
- Speaking up
- Healthy workplace culture
Enquire about this online course
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