$165.00 inc GST
Workplace Violence and Aggression – Retail
At a glance
Occupational Health and Safety Act 2004, Work Health and Safety Act 2011 (NSW), Work Health and Safety Act 2011 (ACT), Work Health and Safety Act 2012 (SA), Work Health and Safety Act 2012 (TAS), Work Health and Safety Act 2011 (Qld), Work Health and Safety Act 2011 (NT), Work Health and Safety Act 2020 (WA).
Online, via our Safetrac Compliance Platform or as SCORM files for your LMS
Managers and Employees in a retail workplace setting
Available in Australian content format
Structured iDesigned for learners with little prior knowledge, this course type takes the learner through the course subject sequentially – one step at a time.
About this course
Working in retail often involves direct, face-to-face interactions with colleagues and customers.
Whilst this can be a fantastic opportunity for communication, it can also pose a risk when the behaviour in the workplace becomes threatening or violent.
By the end of this module, learners will be able to:
Understand what workplace violence and aggression is
Understand your roles and responsibilities under occupational/work health safety laws
Identify ways in which you can respond to workplace violence and aggression
- What is workplace violence
- Impacts of workplace violence and aggression
- What to do in a scenario of workplace violence or aggression
- Work Health Safety responsibilities
- Speaking up
- Healthy workplace culture