FSR – Customer Services Representatives Course


The financial services industry has undergone major reform in recent years. Financial services laws under the Corporations Act 2001 impose a broad licencing and regulatory system that covers anyone who provides financial services in relations to financial products. These laws are heavily supplemented by ASIC policies. Significant penalties can be imposed for misconduct or breach of ASIC policy and statutory obligations.

Safetrac’s ‘Financial Services Representatives – Customer Services Representatives’ course is designed to assist businesses in meeting their obligations by training non-Advisers in relation to their responsibilities to clients, while maintaining a competent provision of insurance services.

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Learning outcomes

On completing this course, learners should be able to:

  • help deliver quality service as an employee, contract or agent;
  • understand why conduct in providing financial services on the company’s behalf must comply with financial service laws and internal requirements;
  • assist in increasing client satisfaction with the services provided and lessen the risk of non-compliance.

Course contents

  • Financial Services Representatives
  • Financial Services Authorisations
  • Financial products
  • Financial services
  • Financial product advice
  • Purely factual information
  • Situations that are not financial product advice
  • Dealing in a financial product
  • Disclosure to clients
  • Cooling-off right
  • Complaints handling and dispute resolution
  • Misconduct in providing financial services
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Course preview

A few presentation slides used during the course.

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