$150.00

Financial Services Regime – Vulnerable Customers course

Course preview

FSR - Vulnerable Customers Title
FSR - Vulnerable Customers Intro
FSR - Vulnerable Customers Content
FSR - Vulnerable Customers Scenario
FSR - Vulnerable Customers Challenge
FSR - Vulnerable Customers Test

At a glance

Course length:
30 minutes online

Regulation/Law:
National Consumer Credit Protection Act
Australian Consumer Law
Banking Code of Practice
General Insurance Code of Practice

Course audience:
Personnel who provide financial services

Region:
Available in Australian content format

Course type:
Structured LearningiDesigned for learners with little prior knowledge, this course type takes the learner through the course subject sequentially – one step at a time.

About this course

In response to concerns regarding the financial services industry, the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry was established to inquire into, and report on, conduct that fell below community standards and expectations.

This has revealed the need to improve our processes regarding the identification and support of vulnerable customers.

As part of the financial services industry, we must assist in rebuilding community trust and ensuring vulnerable customers have access to appropriate financial products and services, which are suitable and fair for their circumstance.

Safetrac’s ‘Financial Services Regime – Vulnerable Customers’ course is designed to give you a general understanding of how to identify and interact with vulnerable customers.

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Learning outcomes

On completing this course, learners should be able to understand:

  • how to help deliver quality services to vulnerable clients as an employee, contractor or agent;
  • what your obligations are in respect of vulnerable clients; and
  • how to assist in increasing client satisfaction with the services we provide and lessen the risk of non-compliance which might otherwise lead to loss.

Course contents

  • Introduction
  • Identifying Vulnerable Clients
  • Case Study
  • The Law
  • Banking Code of Practice
  • Protecting Vulnerable Customers from Financial Abuse
  • General Insurance Code of Practice
  • Dispute Resolution
  • Module Scenarios/Challenges
  • Conclusion

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