‘…[Safetrac] delivers a well-rounded solution with minimal changes to their off-the-shelf courseware. Content is regularly refreshed and learner engagement remains paramount with scenario based animations. ‘
Carlisle Homes
Course preview
At a glance
Course length:
30-45 minutes online
Regulation/Law:
Corporations Act 2001
Course audience:
Personnel who work in financial institutions
Region:
Available in Australia
Course type:
Structured LearningiDesigned for learners with little prior knowledge, this course type takes the learner through the course subject sequentially – one step at a time.
About this course
The financial services industry has undergone major reform in recent years.
Financial services laws under the Corporations Act 2001 impose a broad licencing and regulatory system that covers anyone who provides financial services in relations to financial products.
Learning outcomes
On completing this course, learners should be able to:
- help deliver quality service as an employee, contractor or agent;
- understand why conduct in providing financial services on the company’s behalf must comply with financial service laws and internal requirements; and
- assist in increasing client satisfaction with the services provided and lessen the risk of non-compliance.
Course contents
- Financial Services Representatives
- Financial Services Authorisations
- Financial products
- Financial services
- Financial product advice
- Purely factual information
- Situations that are not financial product advice
- Dealing in a financial product
- Disclosure to clients
- Cooling-off right
- Complaints handling and dispute resolution
- Misconduct in providing financial services
This Safetrac course is built in conjunction with:
