Private Health Insurance – Code of Conduct Course


The Private Health Insurance Code of Conduct is a voluntary industry Code, developed to enhance the relationship between health funds and consumers.

The Code has been introduced to complement the existing regulations that organisations work under, and enhances the relationship between consumers and health funds by adopting voluntary industry self-regulation. The provisions in this Code are either for the purpose of clarification, or are in addition to the existing regulatory obligations of registered health benefit organisations.

Safetrac’s ‘Private Health Insurance – Code of Conduct’ course provides organisations and their employees with an improved understanding of the Private Health Insurance Code of Conduct.

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Learning outcomes

On completing this course, learners should be able to:

  • understand their commitments and have an improved level of knowledge regarding Private Health Insurance Code of Conduct

Course contents

  • Internal dispute resolution
  • Employees
  • Intermediaries
  • Training
  • Policy documentation
  • Detrimental changes
  • Ancillary benefits
  • Change to hospital contracting agreements
  • Guidelines for pre-existing conditions
  • Cooling off
  • Privacy
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This Safetrac course is built in conjunction with:

Course preview

A few presentation slides used during the course.

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