$165.00 inc GST
Online Compliance Course
Course preview
At a glance
Course length:
30-45 minutes online
Regulation/Law:
Life Insurance Code of Practice
Course audience:
Life Insurance services personnel
Region:
Available in Australian content format
Course type:
Structured iDesigned for learners with little prior knowledge, this course type takes the learner through the course subject sequentially – one step at a time.
Delivery:
Deploy our courses online via Safetrac’s Compliance LMS or opt for SCORM delivery on your company’s LMS.
About this course
The Life Insurance Code of Practice (the Code) is the life insurance industry’s commitment to mandatory customer service standards.
Training in the Life Insurance Code of Practice allows consistent standards of service and practice in staff working in the Australian life insurance industry by training staff on the Code, expectations under the Code and preventing breaches of the Code.
Learning outcomes
On completing this course, learners should:
- understand the Code of Practice;
- be aware of the standards for employees and authorised representatives under the Code; and
- understand the complaints handling process.
Course contents
- About the Code
- What policies are covered?
- Policy design and disclosure
- Buying insurance which requires an underwriting decision
- Policy changes and cancellation rights
- Consumers requiring additional support
- Insurance claims
- Income-related benefits
- Complaints and disputes
- Standard for third parties
- Code monitoring and enforcement
Enquire about this online course
We can provide trial access to preview this course. Enquire today about training your organisation with Safetrac.
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