“Customisations have been made very quickly and the process has been easy.”
At a glance
15-45 minutes online
General Insurance Code of Practice
All personnel who work for general insurers who subscribe to the Code
Available in Australia
Structured LearningiDesigned for learners with little prior knowledge, this course type takes the learner through the course subject sequentially – one step at a time. and Accelerated Multi-Device LearningiThis course type is designed for learners with prior knowledge, giving learners more ability to self-direct how they engage with the full course content. Using scenarios with voice-overs, tests within the course, and a ‘Learn More’ option, learners can engage the course on any smartphone, tablet, or PC.
About this course
The Insurance Council of Australia Limited has developed the General Insurance Code of Practice as a voluntary code of practice for use by all insurers.
It is a self-regulatory code that aims to provide higher standards of customer service by making policy documents easier to understand, improving the claims process and complaints handling procedures.
On completing this course, learners should be able to:
- understand the Code of Practice;
- be aware of the standards for employees and authorised representatives; and
- understand the complaints handling process.
- About the General Insurance Code of Practice
- Buying insurance
- Standards for employees and AR’s
- Other standards
- Insurance claims
- Financial hardship
- Complaints handling
- Information and education
- Code governance committee
- Code monitoring and enforcement
- Access to information
This Safetrac course is built in conjunction with: