General Insurance Code of Practice Course


The Insurance Council of Australia Limited has developed the General Insurance Code of Practice as a voluntary code of practice for use by all insurers. It is a self-regulatory code that aims to provide higher standards of customer service by making policy documents easier to understand, improving the claims process and complaints handling procedures.

Safetrac’s ‘General Insurance Code of Practice’ course assists employees in understanding their obligations and the standards they must met when providing services to their customers, such as being open, fair and honest.

or learn more

Learning outcomes

On completing this course, learners should be able to:

  • understand the Code of Practice;
  • Be aware of the standards for employees and authorised representatives;
  • Understand the complaints handling process.

Course contents

  • About the General Insurance Code of Practice
  • Buying insurance
  • Standards for employees and AR’s
  • Other standards
  • Insurance claims
  • Financial hardship
  • Catastrophes
  • Complaints handling
  • Information and education
  • Code governance committee
  • Code monitoring and enforcement
  • Access to information
Enquire About this Course

This Safetrac course is built in conjunction with:

Course preview

A few presentation slides used during the course.

Related courses

Other courses you may be interested in.