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Cultural Sensitivity Course

(Global)

As the world becomes smaller, it is increasingly important to have an understanding of the differences between cultures when interacting and doing business with others. Culture has a direct impact on how your customers’ perceive you and their decision and actions.

Safetrac’s ‘Cultural Sensitivity – Global’ course deals with different aspects of cultural sensitivity and provides employees with an understanding of why cultural sensitivity is an important factor to your organisation.

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Learning outcomes

On completing this course, learners should be able to:

  • define cultural sensitivity;
  • understand the different components of cultural sensitivity;
  • outline types of discriminatory behaviour;
  • create an improved customer service experience through a greater understanding of cultural differences.

Course contents

  • Components of cultural sensitivity
  • Common difference between cultures
  • Discrimination
  • The goal of customer service
  • Body language
  • Voice, pitch and tone
  • Listening skills
  • Communicating over the telephone
  • Cultural awareness checklist
  • Cultural sensitivity examples
  • Do’s and Don’ts

Recommended

Complete in conjunction with:

  • Privacy
  • Equal Opportunity
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This Safetrac course is provided by:

Course preview

A few presentation slides used during the course.

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