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Consumer Protection and Unfair Business Conduct Course

(New Zealand)

As a business owner or employee, it is important that you understand your obligations, as well as the rights of consumers. The Fair Trading Act 1986 and the Consumer Guarantees Act 1993 aims to protect consumers and businesses from unfair business practices.

Safetrac’s ‘Consumer Protection and Unfair Business Conduct’ course provides the training to understand the Fair Trading Act 1986 and Consumer Guarantees Act 1993 and what this means to your business.

 

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Available in ShortBurstTM

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Learning outcomes

On completing this course, learners should be able to:

  • understand obligations for employers and employees;
  • identify misleading, deceptive or unconscionable conduct and the penalties that can be incurred;
  • describe false, unsubstantiated or misleading representations;
  • determine the difference between misleading conduct and misleading representation;
  • identify unfair contract terms.

Course contents

  • Misleading or deceptive conduct
  • Country of origin representations
  • Unconscionable conduct
  • Unfair contract terms
  • Consumer guarantees
  • Consumer rights and remedies
  • Defective products
  • Products and services safety and information
Enquire About this Course
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Available in ShortBurstTM

This Safetrac course is provided by:

Course preview

A few presentation slides used during the course.

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