Consumer Protection and Unfair Business Conduct Course


As a business owner or employee it is important that you understand your obligations, as well as the rights of consumers. The Competition and Consumer Act 2010 or CCA (formerly the Trade Practices Act 1974) aims to protect consumers and businesses from unfair business practices and is enforced by the Australian Competition and Consumer Commission (or ACCC).

Safetrac’s ‘Consumer Protection and Unfair Business Conduct’ course provides the training to understanding your rights and responsibilities under the law, the implications for your business and helps to meet the requirements of the ACCC.


Available in ShortBurstTM

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Learning outcomes

On completing this course, learners should be able to:

  • understand obligations for employers and employees;
  • identify misleading, deceptive or unconscionable conduct and the penalties that can be incurred;
  • identify unfair business practices;
  • understand anti-competitive conduct, arrangements and cartel conduct;
  • understand ACCC enforcement of the Act;
  • provide procedures and guidelines to assist organisations in complying with their obligations.

Course contents

  • Misleading or deceptive conduct
  • Country of origin representations
  • Unconscionable conduct
  • Unfair contract terms
  • Consumer guarantees
  • Consumer rights and remedies
  • Defective products
  • Products and services safety and information
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Available in ShortBurstTM

This Safetrac course is built in conjunction with:

Course preview

A few presentation slides used during the course.

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