Compliance Incidents and Breaches

Ensure your staff understand how to identify, investigate and resolve actual or potential compliance breaches and incidents in the workplace.

Course Details

Regulation/Law

Australia: Insurance Act 1973 and more

Ideal for

All employees, contractors, and volunteers

Region

Australia

Course Format

Structured Learning option

Duration

Between 30 - 40 minutes

Financial services organisations must comply with various laws, regulations and standards imposed by regulators and authorities.

Incidents and breaches of these regulations can attract heavy penalties, including significant fines, legal action, and reputational damage. Ensuring compliance is not only a legal requirement but also crucial for maintaining trust with clients, stakeholders, and the broader market.

This course will help you understand how to identify, report, and prevent compliance incidents and breaches, safeguarding your organisation from potential risks.

Course Overview

About this online course

Our Compliance Incidents and Breaches course is available for both the insurance industry and non-insurer financial services companies. It provides participants with essential knowledge and tools to identify, prevent, and address compliance incidents and breaches in customer interactions. Through interactive scenarios and practical guidance, the course offers clear examples of incidents and breaches, along with outlining reporting mechanisms to ensure compliance with legal and regulatory requirements. This course ensures that your organisation remains aligned with the highest standards of regulatory compliance..

Ideal for workplaces that are

If you’re a manager looking to train a group within your organisation, external suppliers or all staff, please fill in our enquiry form and let us know the size of your organisation. Our compliance experts will assist you.

Key takeaways for participants

  • Comprehensive coverage of how to recognise and incident or breach
  • Engaging and interactive animated modules for an optimal user experience
  • Legally up-to-date content to save you time and resources
  • Rigorous end-of-module testing to ensure thorough understanding of the law

Legislation covered

Australia: Insurance Act 1973, Insurance Contracts Act 1984, Corporations Act 2001

Key modules

  • Explanation of an incident and breach
  • Result of a breach
  • Incidents and breaches, with examples
  • How to report an incident or breach
  • The reporting process
  • Regulatory authorities and inquiries
  • Management responsibilities

Learning outcomes

By the end of this course, participants will be able to:

  • why it is important to abide by the legal obligations that authorised insurers are required to comply;
  • the laws, regulations and authorities that govern our compliance obligations; and
  • how to identify and report breaches (or potential breaches) of these laws and regulations.

Duration and Format

Structured Learning

Ideal for first-time learners or those with little prior knowledge, covering the entire topic in 30-40 minutes. 

Accelerated Learning

Allows learners who understand the topic to proceed quickly through the course in 20-30 minutes.

MicroLearns

Short modules for time-poor learners, with each module lasting 5-10 minutes.

ShortBurst

Quick summaries of specific compliance areas, available in office-based and field-based formats, each lasting 5 minutes.

Delivery and Setup

SCORM

Our client services team can deliver our courses via SCORM file if you have a Learning Management System (LMS).

Compliance Platform

Alternatively, you can use our Compliance Platform to house any training material, track policy acceptance, administer surveys, and audits—all in one place. We can get you up and running within a few weeks. 

Related courses

Increase your compliance by bundling our related courses. This ensures you cover multiple topics and legislations for a holistic approach.

On the Safetrac

Why Choose Safetrac’s Compliance Courses 

Versatile Course Formats

Options include comprehensive compliance courses and short, bite-sized modules to meet diverse training needs. 

Engaging and Customisable Content

Our courses feature a variety of engaging and animated content, from videos to interactive modules, all of which can be customised based on your branding or designed with specific scenarios tailored to your business. 

Legally Up-to-Date

All content is regularly updated to reflect the latest legislation, ensuring your training remains compliant. 

Flexible Delivery Options

Available via SCORM or our Compliance Platform, with regular updates provided whenever legal changes occur. 

Exceptional Customer Service

Our local Client Services team ensures a smooth setup within a few weeks and offers ongoing support for all your learning and training needs.

Trusted by Leading Brands

Renowned companies like Uber, Chubb, and David Jones rely on our compliance training solutions.

Get started

Is your organisation on the Safetrac?

Connect with our team today to explore how our courses can enhance your corporate training program or schedule a training needs analysis to tailor a solution for your compliance needs.

Book a call

Use Calendly to schedule a time to speak directly to our team about your governance, risk and compliance needs.

Contact us

Got questions? Reach out, and our compliance experts will get back to you with the answers.

What are you looking for?